Shipping & Delivery

COVID-19 Delivery Information

In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.

Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.

There is currently no impact to our delivery services at this stage, however we encourage all customers to use your home address for delivery.

Moving forward all carriers will operate a contact free delivery service which means that you won’t be required to sign for any parcel that’s delivered.

You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.

We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operate as normal.

Due to high demand, Orders are generally shipped from older to newest ones and dispatching takes about 1 to 2 working day. You will receive a shipping notification email that will notify you when your item is on the way.

Your order will be sent to the address that is on your Prismora order.

Please make sure that this address is complete with a house number, street and post code and that it is the correct delivery address.

DELIVERY TIME ESTIMATES: We Ship Worldwide!!

Country	Est. Delivery time (business days)
Australia	6-12
Austria	6-12
Belgium	6-12
Brazil	15-25
Bulgaria	6-12
Canada	8-15
Colombia	11-19
Croatia	6-12
Cyprus	8-12
Czech Republic	6-12
Denmark	6-12
Estonia	6-12
Finland	6-12
France	6-10
Germany	6-10
Greece	8-12
Hungary	6-12
Indonesia	15-45
Ireland	6-12
Israel	6-12
Italy	6-12
Latvia	6-12
Lithuania	6-12
Luxembourg	6-12
Malaysia	5-10
Mexico	6-12
Netherlands	6-12
New Zealand	6-12
Norway	6-12
Poland	6-12
Portugal	6-12
Romania	6-12
Singapore	5-8
Slovakia	6-12
Slovenia	6-12
South Africa	6-12
Spain	6-12
Switzerland	6-12
Thailand	8-10
United Arab Emirates	7-15
United States	6-12
United Kingdom	6-12

DELIVERY DELAYS

Please note we do our best to provide you with a quick and efficient service but sometimes delays can occur.

If you are still to receive an item after the estimated delivery date please be patient, give it a few days and your order will be there before you know it.

You've given it a few days and the situation remains so just follow these steps:

• STEP 1: Check the delivery address of the order.
• STEP 2: Check that you have not been left a red card from mail through your letter box stating that they tried to deliver and are holding your package at the post office. It's also a good idea to check with neighbours and places around your property for left parcels and contact your local post office.
• STEP 3: Send us an email and we will do our best to solve the situation.

POLICY AND TERMS

By placing an order at Prismora, you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to Prismora. This also applies to any shipments that are refused by you at delivery.

If you have any questions regarding our shipping, please email us at: hello@prismora.store

International buyers please be aware that we have no control over local delivery services. Delays may be due to customs checks, slow local delivery services or busy periods of the year i.e. Christmas, holiday etc.

Misuse of advertised discounts

Prismora reserves the right to modify or cancel any orders that have misused our discount policy/advertised discount. We will always reach out to you via email and ask for clarification - if however, we don't receive a response, we will operate your order according to the specific discount code terms of use.